LaVie Resort and Casino Manila – Privacy Policy
Effective Date: May 21, 2025

LaVie Resort and Casino Manila (“LaVie”, “we”, “our”, or “us”) respects your right to privacy and is committed to safeguarding your personal data in accordance with Republic Act No. 10173 or the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations (IRR), applicable circulars of the National Privacy Commission (NPC), and other relevant laws such as the Anti-Money Laundering Act of 2001 (AMLA), as amended.

This Privacy Policy outlines how we collect, use, disclose, and protect personal data through our website www.lavie.ph, online platforms, and other digital services.

1. Scope
   
   This Policy applies to all users accessing our website or digital systems for:
   • Room and amenity reservations
   • Membership applications
   • Casino loyalty program inquiries
   • Event and function registration
   • Online transactions and third-party booking engines
   • Feedback and contact forms
2. Personal Data We Collect
   
   We may collect and process the following types of personal data:

   Category	Examples
   Identity Information	Full name, birthdate, nationality, government-issued ID
   Contact Details	Mobile number, email address, home address
   Booking Details	Check-in/check-out dates, room preferences, payment methods
   Gaming Activity	Membership ID, rewards points, betting history (if enrolled)
   Payment Data	Credit/debit card information, billing address (via secure third-party gateway)
   Digital Identifiers	IP address, device information, browser details, location data

3. Purpose of Collection
   
   Your personal data may be used for the following purposes:
   • To process hotel and amenity bookings
   • To facilitate check-in/check-out and guest services
   • To enroll you in LaVie Rewards or other loyalty programs
   • To administer casino-related services in line with PAGCOR regulations
   • To process secure online payments and booking via accredited third-party systems
   • To comply with obligations under AMLA, PAGCOR rules, and other regulatory bodies
   • For marketing, promotional communications (with your consent)
   • To improve our services and tailor the online experience
4. Online Payments and Third-Party Booking Engines
   
   

   When booking rooms or services via our website or third-party booking partners, your payment and personal data may be processed by secure external gateways. While we ensure that our partners comply with data protection standards, we recommend reviewing their respective privacy policies as well.

   
   

   Online transactions are encrypted using industry-standard security protocols (SSL/TLS). Payment card data is not stored on our servers.

5. Gaming and Regulatory Compliance
   
   As a licensed operator under the Philippine Amusement and Gaming Corporation (PAGCOR), LaVie Resort and Casino Manila processes your information for the purposes of:
   
   
   • Player registration and identity verification
   • Monitoring of gaming activity
   • Compliance with Know Your Customer (KYC) and customer due diligence protocols
   • Reporting obligations under AMLA and its IRRs
   
   Gaming-related personal data may be disclosed to PAGCOR and other competent authorities when required by law.
6. Legal Bases for Processing
   
   We rely on the following legal bases:
   
   
   • Performance of a contract (e.g., reservation or service agreement)
   • Legal compliance (e.g., AMLA, PAGCOR, BIR)
   • Legitimate interest (e.g., improving guest services)
   • Consent (e.g., for marketing communications)
7. Sharing of Information
   
   We may disclose your personal data to:
   
   
   • Affiliates within the LaVie Group
   • Service providers for IT, bookings, payment, analytics, and marketing
   • Law enforcement, government regulators (NPC, PAGCOR, AMLC), and courts
   • External partners under lawful data sharing agreements
   
   All data sharing follows appropriate safeguards and confidentiality measures.
8. Retention of Data
   
   Your personal data is stored only as long as necessary:

   Data Type	Retention
   Guest Booking Info	10 years from last stay
   Gaming and Financial Records	Until you unsubscribe or withdraw consent (in compliance with AMLA and PAGCOR rules)
   Marketing Info	Until you unsubscribe or withdraw consent

   We may retain your personal data beyond standard periods if required to comply with legal obligations, resolve disputes, enforce our agreements, or as mandated by regulatory bodies such as the NPC, PAGCOR, AMLC, BIR, or courts, etc.
9. Your Rights as a Data Subject
   
   Under the DPA, you have the right to:
   
   
   • Be informed about the collection and use of your data
   • Access your data and request corrections
   • Object to processing or withdraw consent
   • Request erasure or block inaccurate data
   • Data portability, when applicable
   • File complaints with the NPC for violations
10. Security Measures
    
    We implement appropriate administrative, technical, and physical measures to protect your data, including:
    
    
    • Firewall and intrusion prevention systems
    • Encrypted communication channels (SSL/TLS)
    • Controlled access to personal information
    • Regular audits and vulnerability assessments
11. Use of Cookies
    
    We use cookies and other tracking tools to enhance website functionality and user experience. You may opt out or modify your browser settings to manage cookie preferences.
12. Age Restrictions and Children’s Privacy
    
    

    This website and our casino-related services are not intended for persons under 21 years of age, in compliance with PAGCOR regulations.

    
    

    We do not knowingly collect personal data from individuals under 18 years old unless required under specific service requests and with appropriate consent, nor do we knowingly permit individuals under 21 to participate in gaming activities.

13. Employment and Applicant Data
    
    In the course of recruitment, onboarding, and employment, LaVie Resort and Casino Manila collects and processes personal data of applicants, employees, and other personnel. This includes, but is not limited to:
    
    
    • Identity information (e.g., full name, birthdate, government ID)
    • Contact details
    • Educational and employment history
    • Pre-employment requirements (e.g., NBI clearance, medical records)
    • Payroll and tax-related information
    • Biometric data (e.g., timekeeping or access control)
    • Performance evaluations and disciplinary records
    
    

    This data is processed for purposes such as evaluating suitability for employment, fulfilling contractual and legal obligations, administering compensation and benefits, ensuring workplace security, and complying with labor, tax, and regulatory requirements.

    
    

    All personal data collected through our HR processes is handled in accordance with our internal privacy and security policies. Access is restricted to authorized personnel only, and data is retained only for as long as necessary based on employment status, legal retention periods, and company policies.

14. Amendments and Updates
    
    We may update this Policy to reflect changes in legal requirements or service improvements. Any updates will be published on our website with the latest revision date.
15. Contact Information
    
    

    Data Protection Officer

    LaVie Resort and Casino Manila

    1588 Pedro Gil St., Malate, Metro Manila 1004

    Email: dpo@lavie.ph

    Phone: +63 2 8981 8406